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Our Clients

Travelodge

Task

To establish Travelodge as THE best budget hotel chain and in doing so sell the maximum number of rooms.

Prejudice

Hotels are really too expensive and when they make cheap offers they are invariably in the wrong place at the wrong time.

Truth

Travelodge is the genuine budget hotel chain that always offers VALUE and AVAILABILITY.  Everything you need and nothing you don’t for a great night’s sleep.

Results

Travelodge is now synonymous with budget hotel. Awareness levels are at saturation point. Currently their estate numbers 337 hotels and they are expanding rapidly – opening a new hotel every 10 days. Very aggressive targets are met year on year.

Heart FM

Task

To deliver tangible results from online activity leveraging above the line campaigns.

Prejudice

A regional radio station with small town appeal.

Truth

Heart incorporates a number of regional stations alongside a leading online channel, and has a range of DJs and presenters that rivals national stations.

Results

Work executed continues to drive triallists and new listeners.

Fuller's

Task

Maintain saliency by retaining loyal drinkers, recruiting new ones and getting them all to drink London Pride on more occasions.

Prejudice

I like the idea of a tastier cask-conditioned ale, but I’m not sure which ones are good or bad.

Truth

London Pride is the quintessential English ale, the bench-mark that all others are judged against.

Results

The UK’s best selling premium ale in over 10,000 pubs with growing volume (+4%) in a declining market.

SAGA

Task

To reposition the Saga brand and bring consistency across its diverse business units.

Prejudice

Isn’t that just a fusty package holiday company for old people?

Truth

Saga has a history of over delivery in everything they do from insurance to à la carte holidays.

Results

Having rolled out the ‘Saga people do things properly’ positioning, the estimated value of the brand had doubled to £2.8 bn

Macmillan Cancer Support

Task

To drive awareness and understanding of Macmillan Cancer Support.

Prejudice

This isn’t something which affects me.

Truth

As the nation’s leading cancer charity, Macmillan Cancer Support works closely with the one in three UK individuals affected by cancer at some point in their lifetime.

Results

Work conducted has recruited and retained supporters of Macmillan Cancer Support and proved the viability of digital direct marketing in this respect.

Young's

Task

Establish Young’s as the leader in fish.

Prejudice

I like fish, and I know I should be eating more – it’s just too tricky to prepare.

Truth

Young’s have specialised in fish since 1805, with a range of frozen and chilled products to suit every taste, Young’s is the first name in fish.

Results

One and a half million more households bought Chip Shop as a result of the campaign. Young’s now leads Bird’s Eye in Millward Brown awareness and saliency measures.

EA Games

Task

To convert more online traffic into customers.

Prejudice

Buying a game from EA means I would need to go into a store manned by pubescent teenagers who will laugh at me.

Truth

The EA Online Store offers a huge catalogue of titles which are available to download via an easy to understand and secure process.  You don’t even need to leave your keyboard.

Results

The walk through supports first time store users throughout the browsing and downloading service.  The proposition developed to drive this project is now being rolled out across other activities to promote the EA Online store.

The Economist

Task

To convert the significant brand value inherent in a brand such as The Economist into magazine subscriptions.

Prejudice

Why do I need to subscribe to the Economist when I can get all the news I need for free?

Truth

The Economist provides all the news, insight and analysis you need, right to your door.

Results

Targeted acquisition email and display banner campaigns contributed to a significant increase in subscriber rates for the Economist.  This was further supported by exploiting awareness opportunities across social networking sites.

NSPCC

Task

To continually drive online support through regular communications which reinforce NSPCC’s values without being seen to preach.

Prejudice

Everyone supports NSPCC... I don’t need to too.

Truth

The NSPCC needs your continued to support to help stop cruelty to children.

Results

Templates for NSPCC’s regular email communications were redesigned, bringing donor’s closer to the NSPCC brand and increasing supporter retention.

Totaljobs.com

Task

To launch industry-specific job boards within an already crowded space.

Prejudice

You’re not as big as Monster, you can’t be as good.

Truth

Totaljobs.com provides specialist recruitment expertise, to both recruiters and candidates, within industry sectors.

Results

eCRM programmes and banner advertising creatively aligned to the specific vertical sector have successfully brought recruiters and jobseekers into various Totaljobs brands including CareerStruture for construction professionals and H2Office for office workers.

Sharp

Task

To reinvent Sharp based on existing but unappreciated credentials.

Prejudice

Just another one of those foreign brands.

Truth

Sharp is No1 in the most advanced electronics market in the world, Japan.

Results

Pending.

Discovery

Task

To become the No 1 in Mexican food by 2011.

Prejudice

I don’t know much about Discovery. Is it new?

Truth

Discovery offers the most authentic, tasty Mexican cuisine.

Results

Brand leader in volume during advertising months.

British Red Cross

Task

To trial fundraising online for British Red Cross, hitherto a traditionally ‘offline’ charity.

Prejudice

The Red Cross, is that still going? Parcels of powdered egg and tobacco, that’s them.

Truth

The British Red Cross is a very modern charity – it helps people in crisis whoever and wherever they are. Its work is hugely diverse, including loaning medical equipment to elderly individuals in the UK, reuniting families torn apart by war, or running major famine relief operations worldwide.

Results

The Parcel of Hope campaign was commended in the 2008 International ECHOES (Best Fundraising category), but more importantly this work has now paid for itself three times over, a tremendously hard task within the not-for-profit sector.

Shell

Task

To get educate marketing managers across the globe to understand the global marketing strategy, and implement it by utilising a promotional and experiential tool-kit.

Prejudice

Just another ‘how-to’ manual from head office.

Truth

An easy-to-use on line tool that will help you do your job.

Results

Universal and enthusiastic reception.

QVC

Task

To introduce the benefits of QVC to the broad British public, especially women.

Prejudice

QVC is a naff TV channel selling cheap tat and gadgets I would never use.

Truth

QVC is a hassle-free, one-stop shopping destination that carries a surprising range of quality products and top-name brands.

Results

Our first ad for QVC helped them achieve their best ever sales, breaking several company records.

Pearson

Task

To establish a brand relationship entirely by email.

Prejudice

I’m not sure know who Pearson is, aren’t they a publisher not a schools specialist?

Truth

Pearson encompasses a vast wealth of specialist expertise across primary, secondary and vocational education sectors, through many instantly recognisable education brands.

Results

Newsletters across all education sectors regularly achieve engagement levels in excess of 10% (one in 10 recipients visit a Pearson website as a result of each newsletter deployed). Pearson is recognised as the market leader in terms of its digital communications programmes.

Lexmark

Task

Create a real point of difference for the brand.

Prejudice

As a printing company, Lexmark want you to print as much as possible.

Truth

Lexmark believe people should print smarter and more responsibly, encapsulated in the proposition ‘Print Less, Save More.’ This offering helps people and companies save time, money and the planet.

Results

Pending.

Nikon

Task

Make the Nikon brand more accessible.

Prejudice

Canon is the safe choice.

Truth

Only Nikon puts 90 years of camera know-how into every camera to ensure you get the best picture every time.

Results

The latest TV campaign for Coolpix achieved sales of a phenomenal 4 times existing levels, exceeding the target by 200%. This campaign now being rolled out across Europe.

Moneysupermarket.com

Task

Grow brand awareness and drive traffic to website in an increasingly competitive marketplace.

Prejudice

I’ll search all the comparison sites for the best price.

Truth

Moneysupermarket is the price comparison site with unique features and benefits, meaning you only need to visit one.

Results

Now the No. 1 price comparison website with 62 million visitors a year, internet revenues up 30%, online brand recognition now 78%.

Invista

Task

Despite a relatively high awareness and considerable marketing support, there had been limited adoption of Teflon. There was an urgent need to educate and motivate the ‘trade’ to stock and use Teflon in their products before we could maximise any communication to consumers.

Prejudice

Teflon? Non-stick frying pans, surely.

Truth

Teflon makes fabric incredibly soft and smooth. It doesn’t wrinkle or crease. It also repels water and stains.

Results

Ran as a test in France and rolled out European wide.

British Standards Institute

Task

To challenge the traditional “product-led” approach to selling British Standards worldwide.

Prejudice

Business Continuity Management?  Someone else will worry about that if we need it...

Truth

Disaster takes many forms – from terrorism or a major site fire, to IT failures.  Even staff sickness can have a significant impact on a business.  Only BSI can offer the Standard against which industry needs to benchmark itself.

Results

The Talking Business Continuity Management portal is supported by a bespoke content management system (CMS) to lead on issues, not products.  Sales of the standards are up and plans are being made to roll the portal out across other BSI verticals.